Umm… Uhh…

There’s a simple solution to the non-words “umm” and “uhh” in public speaking*:  it is virtually impossible to “umm” and “uhh” when you are making eye contact with a specific person.

Umms and uhhs happen when you look at your notes, the wall, the ceiling, the floor, or a crowd = collective, not crowd = individual therein. They never happen while you are looking directly at another person’s eyes. Try it for yourself. Observe how people make eye contact when they speak, or don’t, at the next meeting you attend.

If you’re on the phone, look at a picture of a real person. (Caveat: make sure the person in the picture is someone who elicits appropriate vocabulary for the call. You don’t want to accidentally slip into baby talk during a marketing presentation.) In a pinch, speaking to a drink bottle or a coffee cup, pretending it has eyes, will do, but a picture of a real person is better.

*Some people in the online business community don’t realize that recording a teleclass or webinar to create an audio file for subsequent sale is effectively the same thing as public speaking. While a live audience may forgive Umms and Uhhs and the doubleplay “umm and,” people who listen to the content while driving find the filler words slamming into their brain like bricks. Look at a picture of a business colleague. SPEAK to that picture. The number of filler words in your audio file will decrease dramatically. (See the post, Creating High-quality Audio Files, for additional tweaks that will make your files sound more polished and professional.)

You can substitute your dog for a person; dogs cooperate more than cats. Fish are useless.

The first time you try to make eye contact with a real person when and every time you speak, your eyes will hurt by the end of the day. Then, you’ll start noticing how few people make eye contact all the time.

Spread the word. Make eye contact when you do it.

We discovered this solution in Powerful, Persuasive Speaking, a two-day class presented by Alan Hoffler of Mills Wyck Communications. If being more persuasive would help you be more effective in your work or vocation, we cannot recommend this class enough.  In my session, one professional (NSA) and one pretty good amateur speaker both observed marked improvement in delivery skills.  People with no prior training in public speaking made amazing improvements.


  1. A friend and video mentor, Gideon Shalwick ( has a wonderful video in which he takes us backstage and shows us how he gets interviewed by his refrigerator. He nods, pauses, thanks the interviewer for the question, and then pans back to reveal a stainless steel Hotpoint.

    Genius… 🙂


  1. […] Better yet, learn how not to use filler words and phrases in the first place: See the post, “Umms in Public Speaking” for a simple and easy-to-implement […]

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